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Bundesverband der Campingwirtschaft in Deutschland e.V.

Ystader Straße 17
10437 Berlin

Tel.: +49 30 33 77 83 20
Fax: +49 30 33 77 83 21

info​​[at]​​bvcd.de

“ServiceQualität Deutschland” is a system for managing quality in the service sector. Companies in the service sector have the chance to step into the shoes of consumers and experience their own business from the guests point of view. Enterprises can decide which degree of quality they wish to achieve. There are three degrees of service quality: I, II and III. More than 4,000 small and medium-sized enterprises have opted to use “ServiceQualität Deutschland”. Various service providers from the hospitality sector, as well as leisure industry and municipalities already use this system.

Advantages

Overview:

  • Increasing consumer satisfaction
  • Improving consumer involvement
  • Staff-motivation
  • Cost-effective qualification
  • Long-term improvement of service quality
  • Defined service standards

For more information, please see: www.servicequalitaet-deutschland.de